2007 The Post-Satisfaction Survey of Local Environmental Administration that Processing Citizen's Complains & The Satisfaction Survey on EPA accept people's application
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Every year Environmental Protection Administration (EPA) conducts a survey. The purpose of this survey is to understand the satisfaction about application forms design, service in answering person, service index and layout of EPA, service in receiver, the network service, service in EPA staff, efficiency in case-investigation, service in renew procedure, corrupt situation when EPA accept applications, and the whole satisfaction of EPA.
The samples in this investigation were collected from person who filed application to EPA from 2006.7 to 2007.6 in Taiwan. In this case, we use CATI (Computer Assisted Telephone Interview) system and interview 589 applicants successfully. According to the research findings : 95.7 percent of interviewees feel satisfied with the service in answering person. 3.6 percent of interviewees feel dissatisfied. 81.0 percent of interviewees feel satisfied with application forms design. 16.0 percent of interviewees feel dissatisfied. 86.1 percent of interviewees feel satisfied with the service index and layout of EPA. 12.9 percent of interviewees feel dissatisfied. 97.0 percent of interviewees feel satisfied with the service in receiver. 3.0 percent of interviewees feel dissatisfied. 84.0 percent of interviewees feel satisfied with the network service in EPA. 12.9 percent of interviewees feel dissatisfied. 94.1 percent of interviewees feel satisfied with the service in EPA staff. Only 3.9 percent of interviewees feel dissatisfied. 72.7 percent of interviewees feel satisfied with verity efficiency. 23.9 percent of interviewees feel dissatisfied. 94.9 percent of interviewees feel satisfied with the service in renew procedure. Only 2.0 percent of interviewees feel dissatisfied. 93.0 percent of interviewees feel satisfied with the whole service process. Only 5.3 percent of interviewees feel dissatisfied.
In order to process the case of citizen’s complains and grievances effectively, the Environmental Protection Administration (EPA) has established the Center for Environmental Complains and created a completely management model since 1991. To understand the satisfaction of local environmental administration that processing citizen’s complains, the EPA has commissioned E-Strategy Research Center to investigate the satisfaction of different levels of environmental administration case in dealing with complains cases.
The samples of this survey were collected from person who had called 0800-066666 to EPA and left telephone number during January to September in 2007 in Taiwan. And the total interviewers in this survey were 3,020 applicants successfully. During this investigation, CATI (Computer Assisted Telephone Interview) system is applied to survey the data.
Results:In the types of
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Keyword |
Processing Citizen’s Complains,people's application,Post-Satisfaction Survey,Environmental Protection Administration
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